At Sleepyard, we aim to provide a seamless and efficient delivery experience for all our customers. Please read our shipping policy carefully to understand how we handle the delivery of your orders.
- Shipping Areas:
- We currently deliver our mattresses and related products within India.
- If you are located outside our delivery zones, please contact us at info.sleepyard@gmail.com to discuss possible arrangements.
- Shipping Charges:
- Free shipping is provided on all orders.
- For certain remote locations, additional shipping fees may apply. If applicable, these will be communicated during checkout.
- Order Processing:
- Orders are typically processed within 1-2 business days after they are placed.
- Once your order is processed and dispatched, you will receive an email confirmation with tracking details.
- Delivery Timelines:
- Deliveries within major cities typically take 5-7 business days.
- For remote or less accessible locations, delivery times may extend to 7-10 business days.
- Unforeseen delays may occur due to external factors (e.g., weather conditions, strikes), but we will strive to keep you informed.
- Failed Deliveries:
- If a delivery attempt fails due to incorrect details or unavailability of the recipient, we will contact you to arrange a re-delivery. Any additional costs for re-delivery may be borne by the customer.
- Damaged/Defective Products:
- If you receive a damaged or defective product, please notify us within 48 hours of delivery at info.sleepyard@gmail.com or call us at +91 97115 56038. We will arrange for a replacement or refund as per our return policy.
For any inquiries related to orders, shipping, or general questions, you can reach Sleepyard via email at info.sleepyard@gmail.com or by phone at +91 97115 56038. The team is available Monday to Saturday from 9 AM to 6 PM IST, and they aim to respond within 1-2 business days. Feedback and complaints can also be sent to the same email, and they will be addressed promptly.
