We understand that plans can change, and you may need to cancel your order. Here’s how our cancellation policy works:
- Order Cancellations:
- Orders can be canceled within 24 hours of placing the order without any cancellation fees.
- After 24 hours, cancellation requests will be handled on a case-by-case basis. Once an order has been shipped, it cannot be canceled.
- Cancellation Process:
- To cancel your order, please email us at info.sleepyard@gmail.com or call +91 97115 56038 with your order details.
- If your order has not yet been dispatched, we will process your cancellation and initiate a full refund.
- Refund for Cancellations:
- If your order is successfully canceled within the stipulated timeframe, a full refund will be processed.
- Refunds will be credited to the original payment method within 7-10 business days.
For any inquiries related to orders, shipping, or general questions, you can reach Sleepyard via email at info.sleepyard@gmail.com or by phone at +91 97115 56038. The team is available Monday to Saturday from 9 AM to 6 PM IST, and they aim to respond within 1-2 business days. Feedback and complaints can also be sent to the same email, and they will be addressed promptly.